Privacy Policy

Last Updated: 11/3/2025

ChapterRelief LLC ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

• Client PII for authorization: DOB, SSN, addresses.
• Lawyer information: name, email, firm details.
• Usage data: logs, IP, browser, in-app actions.

2. How We Use Your Information

• To perform IDV and retrieve credit reports after consent.
• To send invitations and security notices.
• For lawyers to manage clients and export to their bankruptcy platform.

3. How We Share Your Information

• With credit API partners only after explicit client authorization.
• With the client’s lawyer for legal services.
• When required by law.

4. Data Security

• HTTPS enforced.
• Encryption at rest for sensitive PII.
• Role-based access controls.

5. Data Retention

We retain Personal Information only as long as necessary to provide the Service, meet legal obligations, and resolve disputes.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Contact us at the designated privacy email to make a request.